Lifestyle Concierge Specialist - Overnight Shift - Hong Kong

Hong Kong · Lifestyle Manager expand job description ↓

Description

Do you speak Cantonese/Mandarin/English fluently?

Are you a confident, natural organizer?

Are you passionate about helping people?

Looking to join a rapidly growing, entrepreneurial and tech-focused company?

Yes? Read on…

Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Lifestyle Manager, no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. You will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our members request within specified time frames.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Your Responsibilities:

  • Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
  • Establish clear, detailed and thorough briefs from members
  • Manage members' requests on the phone
  • Research the best options to meet and exceed the lifestyle requirements of the member
  • Always go above and beyond on your members’ requests
  • Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
  • Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
  • Ensure members’ expectations are managed within the agreed deadlines
  • Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.

Requirements

  • Native-level of Mandarin – with fluent English and Cantonese – written and spoken
  • Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
  • The ability to work independently and perform well with little supervision
  • Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
  • Excellent time management skills with the ability to multi-task
  • Detailed orientation and deadline driven to ensure that demanding standards are met.
  • Embraces a complex, busy and dynamic work environment
  • Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage

This position is a 40-hour work week on overnight shifts.

Please note that we can only accept applications if you have the right to work in Hong Kong.

Benefits

Ten is a fun, social place to work with the opportunity for real career development. We encourage all our staff to incorporate their aspirations and interests into their career at Ten. We offer a competitive salary and performance-related bonuses, in addition to a range of employee benefits.

We work with the very best brands in the world and our employee perks are taken directly from the types of things we do for clients including exclusive discounts, treats, access to gigs, invites to dinners, social events, industry employee rates at hotels / for flights, freebies, money-can’t-buy experiences, etc.

The environment is modern, friendly and vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business. To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.

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